Privacy Policy

Last Updated: 31 October 2025

1. Introduction

Citadelle (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://citadelle.co.za/) (“the Website”).

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. What Personal Information We Collect

We do not collect personal information through any forms on our Website.
However, you may choose to contact us directly using the details provided (via email or WhatsApp). In doing so, you may voluntarily share personal information such as:

  • Your name
  • Email address
  • Telephone number
  • Any other information you include in your message

In addition, we automatically collect certain non-identifiable information through cookies and tracking technologies (see Section 5).

3. How We Use Your Information

We use the information collected solely for legitimate business purposes, including:

  • Responding to your queries and communications.
  • Improving the functionality, design, and performance of our Website.
  • Analysing website usage to understand visitor behaviour.
  • Measuring and improving the effectiveness of our digital marketing campaigns.

We do not sell, rent, or distribute your personal information to third parties.

4. Lawful Basis for Processing

We process your personal information based on the following lawful grounds under POPIA:

  • Consent: When you voluntarily contact us or accept cookies, you consent to the processing of your information.
  • Legitimate interest: To operate and improve our Website and marketing activities.
  • Legal obligation: When required to comply with South African law.

You may withdraw your consent at any time by contacting us (see Section 10).

5. Cookies and Tracking Technologies

5.1. Use of Cookies

Our Website uses cookies and tracking technologies to improve your browsing experience, understand how visitors interact with our content, and assist in our marketing efforts.

5.2. Types of Cookies Used

We use the following third-party tracking tools:

  • Facebook Meta Pixel: Helps us measure advertising performance and improve the relevance of our ads.
  • Google Analytics: Collects anonymised data about visitor behaviour (pages viewed, duration, and traffic sources).
  • TikTok Pixel: Tracks user engagement and conversions from TikTok advertisements.

These tools may collect non-identifiable information such as your IP address, device type, browser version, and pages visited.

5.3. Managing Cookies

You can accept, decline, or delete cookies through your browser settings. Please note that disabling cookies may impact certain features or functionality of the Website.
For more information, visit www.allaboutcookies.org.

6. Sharing of Information

We may share limited data with trusted third-party service providers that help us operate our Website and analytics tools. These providers process data according to strict contractual terms that comply with POPIA.

We do not share, sell, or lease your personal information to unauthorised parties.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by South African law.
Analytics and tracking data are retained according to each third-party provider’s policies (e.g. Google, Meta, TikTok).

8. Data Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
However, please note that data transmission over the internet is not completely secure, and we cannot guarantee absolute protection.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

  • To access your personal information held by us.
  • To request correction or deletion of personal information that is inaccurate, irrelevant, or excessive.
  • To object to the processing of your personal information under certain circumstances.
  • To withdraw consent for the use of your information.

If you wish to exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Regulator of South Africa at inforeg@justice.gov.za.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: info@gandgpro.com
WhatsApp: +27 77 600 6606

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our operational needs. The updated version will always be posted on this page with the latest revision date.

12. Acceptance of This Policy

By using this Website, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.